Support

1How do I manage or cancel my subscription?

Subscriptions are billed and managed by the app store you signed up through, so you can change or cancel anytime from your store account:

• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Tangoo.
• iOS: Settings → tap your name at the top → Subscriptions → Tangoo.

Cancelling stops future renewals; you keep access until the end of the current billing period.

2How do I restore a purchase?

Open Tangoo and tap Restore under Settings → Premium. Make sure you're signed in to the same account you used when you subscribed. When you switch devices or reinstall the app, your subscription should restore automatically once you sign in.

3How do I request a refund?

Refunds are handled directly by the app stores:

• Android: request it through Google Play.
• iOS: visit reportaproblem.apple.com.

If you run into any trouble, email us at support@tangoo.dev and we'll do our best to help.

4How do I delete my account or data?

You can delete your account from inside the app under Settings → Account. This permanently removes your account and any cloud data such as backups. Learning data stored only on your device is not affected and is removed when you uninstall the app. If you've uninstalled Tangoo or can't sign in, email us at support@tangoo.dev and we'll take care of it.

5I forgot my password

If you signed up with an email and password, you can reset it in the app under Settings → Account → Reset Password. If you signed in with Google, password recovery is handled by Google. Still stuck? Email support@tangoo.dev and we'll help.

6I found an error, or have feedback

We'd genuinely love to hear it — accuracy matters to us. You can send feedback straight from the app, or email support@tangoo.dev with what you spotted, and we'll look into it.